Privacy policy

Privacy Policy of Herbal Maza Drug Company

At Herbal Maza Drug Company, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, place an order, request a consultation, or contact us.

Information We Collect

When you use our website or services, we may collect information such as:

  • Your name

  • Mobile number

  • Email address

  • Billing and delivery address

  • Order and transaction details

  • Payment status and payment-related information

  • Consultation or customer support information provided by you

  • Device, browser, IP address, and website usage information

We collect only the information reasonably required to provide our products and services, process orders, communicate with you, and operate our website.

How We Use Your Information

We may use your personal information to:

  • Process and confirm your orders

  • Arrange shipping and delivery

  • Process cancellations, returns, or refunds

  • Contact you regarding your order or consultation

  • Provide customer support

  • Verify payments and transactions

  • Improve our website and services

  • Prevent fraud or misuse of our services

  • Send offers or promotional communications where permitted

  • Comply with applicable legal requirements

Payment Information

Payments may be processed through authorised banks, payment gateways, UPI services, card networks, or other payment service providers.

Herbal Maza Drug Company may receive information such as payment status, transaction amount, payment method, and transaction reference number.

Your banking, card, UPI, or other payment details may also be processed directly by the respective payment service provider according to their own privacy and security policies.

Sharing of Information

We may share necessary personal information with trusted service providers only when required to provide our services.

This may include:

  • Payment service providers

  • Courier and delivery companies

  • Website and technology service providers

  • Communication and customer support providers

  • Professional advisers or authorised service providers

We may also disclose information if required by law, court order, government authority, or any other legal requirement.

Cookies and Website Information

Our website may use cookies and similar technologies to improve website functionality, maintain security, remember preferences, understand website usage, and improve the customer experience.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

Data Security

We take reasonable security measures to protect your personal information from unauthorised access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or online storage is completely secure. We therefore recommend that customers do not share passwords, OTPs, banking credentials, or other confidential information with unauthorised persons.

Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete your order or transaction

  • Provide customer support

  • Process returns or refunds

  • Maintain business and transaction records

  • Meet accounting, taxation, or legal requirements

  • Prevent fraud and resolve disputes

Information that is no longer required may be deleted, anonymised, or securely disposed of in accordance with applicable law.

Your Privacy Rights

You may contact us if you wish to:

  • Review the personal information available with us

  • Correct inaccurate or outdated information

  • Update your personal information

  • Withdraw consent where applicable

  • Request deletion of information where permitted by law

  • Stop receiving promotional communications

  • Raise a privacy-related complaint or concern

We may need to verify your identity before processing certain privacy requests.

Children's Privacy

Our website and services are intended primarily for adults.

We do not knowingly collect personal information directly from children under the age of 18 without appropriate consent or authorisation where required by law.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us.

Compliance With Indian Law

Herbal Maza Drug Company handles personal information in accordance with applicable laws and regulations of India relating to privacy and data protection.

We may update our privacy practices from time to time to comply with changes in applicable Indian laws and regulatory requirements.

Changes to This Privacy Policy

We may update this Privacy Policy whenever required due to changes in our services, business practices, technology, or applicable laws.

Any changes will be published on this page with the updated date.

Last Updated: September 8, 2026

Contact Us

For any questions, privacy requests, complaints, or concerns regarding this Privacy Policy, please contact us at:

Our team will assist you with any privacy-related questions or concerns.

Thank you for trusting Herbal Maza Drug Company.