Introduction

This document contains the terms and conditions (“Terms”) for www.herbalmaza.com (the “Platform”), which is owned and operated by Herbal Maza Drug Company (“Herbal Maza”, “We”, “Us”, or “Our”). By accessing and using the Platform, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use the Platform.

General

• 1. Age Requirement: The Platform is intended for individuals who are at least 18 years old. By using the Platform, you confirm that you are 18 years of age or older.
• 2. Personal Use: The Platform is intended for personal use only. Commercial use of the Platform is not permitted.
• 3. Right to Refuse Service: We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion, without notice and for any reason.
• 4. Accuracy of Information: You are responsible for providing accurate and complete information when creating an account and placing orders. Inaccurate or incomplete information may result in order cancellation.
• 5. Changes to Terms: We may change or update these Terms at any time without prior notice. It is your responsibility to review these Terms regularly. Continued use of the Platform following any changes indicates your acceptance of the new Terms.

Use of the Platform

• 1. Compliance with Laws: By accessing and using the Platform, you agree to comply with all applicable laws and regulations.
• 2. Prohibited Activities: You agree not to use the Platform for any unlawful or prohibited activities. Unauthorised use of the Platform may give rise to a claim for damages and/or be a criminal offence.
• 3. Security: You are responsible for maintaining the security of your account and for all activities that occur under your account. Notify us immediately of any unauthorised use of your account.

Products and Services

• 1. Product Offerings: Herbal Maza offers pharmaceutical and nutraceutical products (“Products”) for sale on the Platform.
• 2. Prescription Requirement: Some Products may require a valid prescription from a registered medical practitioner. Such Products will only be dispensed upon submission of a valid prescription.
• 3. Order Acceptance: We reserve the right to accept or decline any order placed through the Platform. Product listings on the Platform are not an offer to sell but an invitation to make an offer. Orders are subject to acceptance by us.
• 4. Shipping and Delivery: We will arrange for the Products to be delivered to the address specified in your order. Delivery times may vary depending on your location and product availability.
• 5. Product Availability: We do not guarantee the availability of any Products listed on the Platform. We reserve the right to discontinue any Product at any time without notice.

Account Creation

• 1. Account Information: To use certain features of the Platform, you may need to create an account. You must provide accurate and complete information during the account creation process.
• 2. Account Security: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

Returns, Cancellations, and Refunds

• 1. Return Policy: Our policies for returns, cancellations, and refunds are detailed in our return policy section. Please review this section carefully before making any purchases.
• 2. Changes to Policies: We reserve the right to change our return, cancellation, and refund policies at any time without notice.
• 3. Return Process: If you need to return a Product, please contact our customer service for instructions. Products must be returned in their original packaging and condition.

Privacy

• 1. Privacy Policy: We are committed to protecting your privacy. Our Privacy Policy, which details how we collect, use, and protect your information, is available on the Platform.
• 2. Data Collection: By using the Platform, you consent to the collection and use of your information as described in the Privacy Policy.

Dispute Resolution

• 1. Jurisdiction: Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.
• 2. Informal Resolution: You agree to first attempt to resolve any dispute informally by contacting us at herbalmaza@gmail.com. If the dispute is not resolved within 45 days, it will be referred to binding arbitration.

Contact Information

If you have any questions about these Terms, please contact us at herbalmaza@gmail.com.

Miscellaneous

• 1. Entire Agreement: These Terms constitute the entire agreement between you and Herbal Maza with respect to your use of the Platform.
• 2. Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• 3. Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• 4. Governing Law: These Terms are governed by and construed in accordance with the laws of India.